On Mon, 24 Nov 2003 09:24:00 -0600 (CST)
Justin Kremer <kremer at ringworld.org> wrote:

> Overall, I'd say they're a great ISP if you don't need a static IP, and
> tech support/service is reasonable at least.

Actually, if you do need a static IP they are pretty good as well.   :)

I have Time Warner's business class service, the lowest end plan, I think it's 756 MB Up/Down.  I run my own quasi-ISP business behind, hosting about 20 small low-traffic sites.  Time Warner doesn't mind all this (nor should they since I'm on a business plan).  I have 5 static IP's, which cost an extra $10/month.

Tech support was pretty good helping me get everything setup.

I've only had two network outages, and both happened on the same day, about 3-4 months ago.  I guess one of their main routers went down, service was out for about 15 minutes in the evening.  Since then it's been excellent.  Have NEVER had to cycle my cable modem for any reason other than tripping over a power cord.

One other thing to note, some companies block all mail coming from Time Warner's IP block, considering it SPAM.  If you are serving SMTP, you need to use Time Warner's smarthost to resolve these issues.  

Once I get a few more sites, I may upgrade the bandwidth, but for now it seems to be enough for the few low-traffic sites I'm hosting.

My final $0.02:  I think they're business class service, while being more expensive, is much more reliable than their dynamic IP residential service, though that wasn't too bad either.  Excel energy worries me a LOT more than Time Warner.  North Minneapolis is notorious for long random power outtages.  My UPS doesn't have too much backup time.

Oh well...

Josh

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