Up until the last drum kit, it has averaged about 10,000 pages per drum, so maybe it is just a bad drum. I didn't know about the exposure to light, that could have happened, too. Thanks, James Spinti jspinti at dartdist dot com 952-368-3278 ext. 396 952-368-3255 (fax) ----- Original Message ----- From: "Steve Grobe" <steveg at transition.com> To: <tclug-list at mn-linux.org> Sent: Thursday, February 21, 2002 7:47 AM Subject: RE: [TCLUG] HP-Color Laserjet (OT) > If you are talking about hp part number C4195A you don't need a repair shop, > just order one and put it in yourself. It is a regular maintainence item, > if > you use the printer mostly for color printing (like we do) the drum will > need > to be replaced every 6300 pages or so. (600 pages is way low, although if > the > drum is exposed to light for more than 15 seconds it will be damaged, maybe > someone took a nice long look at it during install.) > > We have had fairly good luck with IKON Office Solutions they service all > of our HP 4000 and 5000 series printers. Our color one has not needed > service yet but I would assume they work on those also. > > Service 952 841 4600 > Supplies 952 885 3770 > > > I wonder if maybe you just got a bad drum, I know that the magenta cartridge > that > came with our printer only lasted about a week (600 pages) and then leaked > that nice > hot pink toner all over the damn place. (I looked like I had been tie dyed > by the time > I was done cleaning that mess up.) One call to HP and we had a new toner > cartridge > the next day. They even pay for the shipping to recycle the used ones, be > it toner or drum. > > Good luck.