If you are talking about hp part number C4195A you don't need a repair shop, just order one and put it in yourself. It is a regular maintainence item, if you use the printer mostly for color printing (like we do) the drum will need to be replaced every 6300 pages or so. (600 pages is way low, although if the drum is exposed to light for more than 15 seconds it will be damaged, maybe someone took a nice long look at it during install.) We have had fairly good luck with IKON Office Solutions they service all of our HP 4000 and 5000 series printers. Our color one has not needed service yet but I would assume they work on those also. Service 952 841 4600 Supplies 952 885 3770 I wonder if maybe you just got a bad drum, I know that the magenta cartridge that came with our printer only lasted about a week (600 pages) and then leaked that nice hot pink toner all over the damn place. (I looked like I had been tie dyed by the time I was done cleaning that mess up.) One call to HP and we had a new toner cartridge the next day. They even pay for the shipping to recycle the used ones, be it toner or drum. Good luck. > -----Original Message----- > From: James Spinti [mailto:jspinti at dartdist.com] > Sent: Wednesday, February 20, 2002 4:44 PM > To: tclug-list at mn-linux.org > Subject: [TCLUG] HP-Color Laserjet (OT) > > > Not Linux related, but does anybody know of a reliable HP > printer repair > company around the metro? I have an HP Color 4550 that went > through 80% of > the drum on just 600 copies. It's supposed to be good for 12,000 :( > > Our normal people are fine for B/W, but on the color... > > Thanks, > > James Spinti > jspinti at dartdist dot com > 952-368-3278 ext. 396 > 952-368-3255 (fax) > > _______________________________________________ > Twin Cities Linux Users Group Mailing List - Minneapolis/St. > Paul, Minnesota > http://www.mn-linux.org > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list >