> I am in the process of setting up some QA tools for a small company > (10-15 developers). > > I have already installed CVS on a redhat box. > > I wanted to ask for list input on a couple of things: > 1. Has anyone used Bugzilla for external (client) bug tracking? Or > just Bugzilla in general? If so, how well does it work for you, and do > you have any problems with it? I used Bugzilla to track bugs with a rather extensive reworking of the Mozilla UI for a project back in the bad old days (Milestone 14 - M18, for those in the audience who dealt with Mozilla before it was "ready for prime time"). IIRC, Bugzilla was relatively nice to work with. We had set up our own CGI scripts to walk QA testers through manual test cases, which then took the 'failure' results and pushed them into Bugzilla. The Bugzilla interface and bug database strucutre itself is really easy to set up/tweak, even to "skin", since it's all CGI and MySQL. I didn't really have too much to do with the day-to-day management/triage of the incoming bugs, but I'm sure that you could have all client-input bugs stuck into a 'Waiting for Verification' category with relatively little tweaking of the UI. We didn't have to do this, since all ourincoming bugs were being put there by either a script, or the QA lead herself, but the creation of new categories, severities, etc. through the CGI UI was a snap. -- Chris Johnson Bidler