I have a school district with some students taking A+. I want to implement a system where a ticket number is automatically assigned to each problem. It would need to be something like Cisco or Onvoy uses, so we can track the history and conclusion of each case. Is there something like this out there for little or no cost? Raymond Norton -------------- next part -------------- An HTML attachment was scrubbed... URL: http://shadowknight.real-time.com/pipermail/tclug-list/attachments/20011011/bc3fef46/attachment.html