I've found that threatening them with a call to the Public Utilities Commission gets them off their asses. A former uswest employee said that they now automatically get fined $500 for each complaint by they PUC. Because there are so many complaints, they don't even investigate anymore, they just send them the $500 fine. :) Jay > -----Original Message----- > From: Colin Kilbane [mailto:colin at tyr.med.umn.edu] > Sent: Wednesday, May 02, 2001 11:00 AM > To: tclug-list at mn-linux.org > Subject: Re: [TCLUG] Qwest -- wow! > > > Last year a USwest truck backed into the phone boxes on the > utility pole > out back and flattened them. Needless to say the phones did > not work very > well. I have been trying to get them to realize that when > their equipment > is held together with duct tape and garbage bags that it needs to be > replaced but they refuse to do so. Our dsl goes out on a > regular basis. > Infact it was out for the entire month of august last year. > Over 45 phone > calls were made and finaly somebody showed up and said that > he couldn't > touch the problem because it had to do with megabit services. It took > another two weeks to get a megabit services person out there. > US-west how can we do you today. Quest has inproved the > services quite a > bit, but that is just turning down the thermostat in hell. > > Colin Kilbane > > > > > _______________________________________________ > tclug-list mailing list > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list >