The SANS group strongly suggests that CISCO 675 owners upgrade the software, pointing to the web site: http://www.cisco.com/warp/public/707/CBOS-multiple2-pub.html Unfortunately, they also say that we should contact our suppliers. Given that my supplier is Qworst, this makes my heart sink. So, before settling in to an hour sitting by my speaker-phone, alternating between talking to the wrong person and sitting on hold, I thought I'd ask if any of you have gotten the upgrade, and if there's any way to bypass Qworst. Thanks, R