On Wed, 11 Jul 2001, Bob McCloud wrote: > I called Qwest and got on a rant, I'm mean I was livid and not nice > about my connection going up and down. They told me that it > shouldnt work, I am 22,400 feet out. I asked how that could be, > when it was installed I was only 18,200 feet out. My house didnt > move, and I know the CO didnt move. Then I accused them of > jacking with the phone lines and I wanted it fixed or I go the state > commmision. At this point, Qwest was in the middle of buying > USwest and made promises to the state about improving dsl > services. We actually ended up in a similar situation.. we had a customer who's line was installed by Qwest, but didn't work. Qwest said that it was too far out. I moved the DSL router down to the dmarc and ran cat5 back up to the server room, which cut 300ft off, and got a link. Qwest told us that we could keep it, but if it went down, we were screwed. 6 months of solid connectivity, and then Qwest decided to do an upgrade to their CO that would "improve connection distances", and after the upgrade, everyone else in the area just had to power cycle their router, but these guys were down for the count. And, of course, Qwest just cancelled their link, and, of course, the customer got pissed at us, even though we specifically told them MANY times that the slightest change could kill their DSL forever. Fun! -- Nate Carlson <natecars at real-time.com> | Phone : (952)943-8700 http://www.real-time.com | Fax : (952)943-8500