Re: [TCLUG:23020] Cable or DSL

[Nate Sanders <mauvehead@nerp.net>]

I fixed my problem very easily. I called KMSP.

CONSUMER ACTION RESPONSE TEAM.

Let's just say, USWorst was very quick to help me after that :-]
Get the media to threaten to run a story about them, and USWorst will
bend over backwards for you.


"Austad, Jay" wrote:
> 
> http://www.uswestsucks.net has a message board where people post their
> stories.
> 
> Apparently, if you complain to the PUC about them, they get an automatic
> $500 fine, regardless of whether or not your complaint is valid or not.
> Whenever they give me trouble, I threaten the PUC and they usually give me a
> $50 credit on my bill or something else that seems like something they would
> never do.
> 
> Jay
> 
> -----Original Message-----
> From: Adam Maloney [mailto:adamm@sihope.com]
> Sent: Monday, October 23, 2000 8:45 AM
> To: 'tclug-list@mn-linux.org'
> Subject: RE: [TCLUG:23020] Cable or DSL
> 
> I ordered a 3rd line at my folks' house a few years ago.  The order was
> placed in June.  The due-date kept getting pushed until January.  Then the
> installer came out and told me they couldn't install because the ground
> was frozen (and they couldn't dig).  Finally in April they were able to
> install.  10 months, life really must be better here.
> 
> Qwest the long distance company is on the top of the list for "slamming" -
> that is, changing LD service w/o customers consent (and falsifying the
> "Yes I agree" recordings).  They've been targetting asian and latino
> americans.
> 
> Qwest the ISP is spam-friendly, abuse@qwest.net > /dev/null.  They don't
> nuke spammer accounts or their websites.  There's talk on NANAE about an
> RBL nomination (UU.net too) and there's talk on NANAU about a UDP.
> 
> Qwest the local telco, well, they'll surely live up to my expectations and
> continue US-West's legacy of the qworst customer service of the
> incumbents.
> 
> Don't even get me started on billing.  I have to initial every telco bill
> that comes in here before we pay (apparently we recovered $1000's in
> mischarges from a certain telephone company going unchecked...).  I have
> to wade through their ridiculous billing statements and make sure things
> add up.
> 
> Qwest bad, Deregulation GOOD!
> Qwest bad, CLECs GOOD!
> 
> Adam Maloney
> Systems Administrator
> Sihope Communications
> 
> On Mon, 23 Oct 2000, Austad, Jay wrote:
> 
> > I just got a new line at my new place, and they didn't even come out this
> > time.  They just sent me a packet of crap in the mail and told me I could
> > plug in my equipment anytime after a certain date.  I went through hell
> the
> > last 2 times I ordered it, I was very surprised this time when I didn't
> have
> > any troubles.  Of course, they screwed up my bill though like they have
> > every single month for the last 15 months.
> >
> > -----Original Message-----
> > From: Nate Sanders [mailto:mauvehead@nerp.net]
> > Sent: Monday, October 23, 2000 8:17 AM
> > To: tclug-list@mn-linux.org
> > Subject: Re: [TCLUG:23020] Cable or DSL
> >
> >
> > I've delt with this all too much. I spent 3 months waiting for an ISDN
> > installation a few years ago. Many problems because of USWorst. Now more
> > recently, I spent 6 and a half months waiting for a DSL, which wasn't
> > even being done by QWorst, but because they resell their lines, I had to
> > deal with them any ways. And as usual they screwed me in the butt till
> > they were very satasfied. Apointments? I thought they just picked random
> > days to come to my house. It sure seemed like it to me.
> >
> >
> > Bob Brashear wrote:
> > >
> > > Of course, to get DSL, Qworst has to be able to string phone lines that
> > > don't route through texas or california to get from the CO in Richfield
> > > to the east Richfield area. They also have to get people that will show
> > > up for scheduled install appointments. Very bitter dealing with these
> > > twits.
> > >
> > > --
> > > Bob Brashear                        voice: 612-374-4643
> > > The One-Off CD Shop Minneapolis     email: rjb@artimex.com
> > >
> > > "The meek SHALL inherit the Earth. The rest of us are going to the
> > > stars!"
> > >
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> > --
> > mauvehead@chef.nerp.net                       http://www.damnation.net
> > Infected Communications                        Admin: irc.infected.net
> >
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