RE: [TCLUG:17280] Any Covad users here?

[Dave Kleist <dkleist@acm.org>]

Not quite.

I am attempting to get IDSL from Onvoy/Covad (lDSN line installed from US 
West), like Jon's setup.  It's hard to tell where it's falling down, but 
the combination to date has been very unpleasant.  I ordered over 3 months 
ago, and have yet to get installed.  I think most of the problems exist 
with the morons at US West (I believe that after 6 weeks, we are now back 
to square one where they have figured that I don't have a line to the house 
 --  duh).  Customer service has been godawful, and from all 3 parties (to 
be fair, I think Onvoy might be swamped - staffing issues -- nice people 
but the service still sucks).  It's hard to say because it's so 
bureaucratic, and I'm not allowed contact with Covad or US West, and since 
Onvoy does not call back (it's getting better after 3 months), I don't 
always know what's going on (like US West said they'd be out Wednesday 
between 8-5, no-show of course). I think someone else on the list took 8 
months to get the same setup, so I've not room to claim the worst 
experience.  Covad has already been out, and did the inhouse install and 
left the router two months ago.

I'd look at roadrunner, but I don't know that AOL/Timewarner would be 
better over time, and the hints that I've heard about capacity/speed issues 
in other parts of the country make me nervous at looking at a 
Roadrunner/TZO.com setup.

Thanks for the rant.

     - Dave

On Saturday, May 06, 2000 12:19 AM, Bob Tanner [SMTP:tanner@real-time.com] 
wrote:
> Are there any Covad users here?
>
> How is there service? I am following a thread on the NANOG mailing list 
about
> how poor the service is on the west coast.
>
> This concerns me because for client who cannot get DSL from Real Time, I 
have
> been sending them to Covad.
>
> --
> Bob Tanner <tanner@real-time.com>       | Phone : (612)943-8700
> http://www.real-time.com                | Fax   : (612)943-8500
> Key fingerprint =  6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9
>
>
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