(ASCEND) Max 6000 - TAOS 7.2.3 - Rockwell HFC disconnects

[ISPstuff <tom@ispstuff.com>]

Is anyone else having reliability problems with Rockwell HFC modems under
TAOS 7.2.3?  Speed is not an issue but reliability is.  We have had great
success with all other brand modems including LT Winmodems.  We use PRIs
for all customers.

We have a handful of people that are getting disconnected and having a
problem connecting. The common thread is that they are all using modems
with the Rockwell HFC chipset.

Here is a modem dump from one of them:

ATI1             255
ATI2             OK
ATI3             2.1.2.134
ATI4             ROCKWELL HCF 56K FAX, PCI MODEM
ATI5             181
ATI6             DP REV BA
ATI6             V90 SPX RAM VER 29
AT16             V90 CTL RAM VER 29
ATI6             K56 FLEX SPX RAM VER 47
ATI6             K56 FLEX CTL RAM VER 47
ATI7             255
AT+FCLA     0.1

The client computer is a compaq Presario 5070 and the modem was factory
installed.

Here is a two day log on this customer: 

lee        307  Fri Nov 19 22:01:18 1999 00:04:16      46     90  52000
24000 N  "815xxxxxxx"   11  60
lee        308  Fri Nov 19 22:14:44 1999 00:01:13       2      5  52000
24000 N  "815xxxxxxx"   11  60
lee        309  Fri Nov 19 22:22:15 1999 01:35:40     397   1518  52000
24000 N  "815xxxxxxx"   45  60
lee        310  Sat Nov 20 00:25:55 1999 00:27:53     111    936  50667
24000 N  "815xxxxxxx"   45  60
lee        311  Sat Nov 20 06:33:08 1999 00:01:24      10     21  52000
26400 N  "815xxxxxxx"   45  60
lee        312  Sat Nov 20 07:39:14 1999 00:01:48       0      0  52000
24000 N  "815xxxxxxx"  185  60
lee        313  Sat Nov 20 07:46:36 1999 00:09:41      50    116  48000
24000 N  "815xxxxxxx"   45  60
lee        314  Sat Nov 20 15:07:44 1999 00:23:34      47     79  52000
26400 N  "815xxxxxxx"  185  60
lee        315  Sat Nov 20 17:41:39 1999 02:33:38     179    716  52000
24000 N  "815xxxxxxx"   45  60

Here are the "unknown" connection attempts coming from the same number on
those two days:

unknown     346  Fri Nov 19 07:16:14 1999 00:00:00       0      0  52000
26400 N  "815xxxxxxx"  120  30
unknown     347  Fri Nov 19 07:16:47 1999 00:00:00       0      0  50667
24000 N  "815xxxxxxx"   42 200
unknown     348  Fri Nov 19 07:17:41 1999 00:00:00       0      0  52000
24000 N  "815xxxxxxx"  120  30
unknown     349  Fri Nov 19 07:19:02 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     350  Fri Nov 19 09:46:43 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     351  Fri Nov 19 09:47:17 1999 00:00:00       0      0  52000
26400 N  "815xxxxxxx"  120  30
unknown     352  Fri Nov 19 18:26:08 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     353  Sat Nov 20 07:46:07 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     354  Sat Nov 20 15:04:42 1999 00:00:00       0      0  50667
26400 N  "815xxxxxxx"  120  30
unknown     355  Sat Nov 20 15:05:40 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     356  Sat Nov 20 15:06:14 1999 00:00:00       0      0  52000
24000 N  "815xxxxxxx"  120  30
unknown     357  Sat Nov 20 15:07:20 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31
unknown     358  Sat Nov 20 15:41:49 1999 00:00:00       0      0      0
 0 N  "815xxxxxxx"  185  31

Any help or suggestions would be appreciated.

Thanks,

Tom

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