Re: (ASCEND) Frequent Disconnects

[eseider@postnet.com]

Along with telling the customers to upgrade their driver/firmware, we found upgrading to 7.0.4 on our TNT's greatly reduced the stress in our customer support department by eliminating alot of the
HFC/HSP disconnect calls.







Ray Brighenti <bargi@webfront.net.au> on 05/28/99 08:41:00 PM
                                                                                                                                                                                                        
                                                                                                                                                                                                        
                                                                                                                                                                                                        


                                                              
                                                              
                                                              
 To:      ascend-users@bungi.com                              
                                                              
 cc:      (bcc: Eric Seider/PTZ)                              
                                                              
                                                              
                                                              
 Subject: Re: (ASCEND) Frequent Disconnects                   
                                                              








Betcha the modems are Win/HSP/HCF/Soft/Shit modems, probably try find the
latest drivers (I don't think they need firmware updates because they are a
software modem).

Other than that tell them that unfortunately they have brought a
troublesome modem, I have seen 4 brand new Dell computers come in and not
one of them connects reliably to our Max4030(6.1.3) and they all had USR
Winmodems which I think is what you will find in the Compaqs.

I have found though that the Dynalink HCF modems (or any HCF modem based on
the Rockwell chipset) with a >200Mhz computer runs like a dream and
connects at speeds >50K and will do so reliably with a good line.(possibly
because most of those winmodems are USR's and a Rockewell based modem
talking to another Rockwell based modem has a better chance of a good
connection?, again I am guessing and if anyone wants to prove me different
than please do :)

Ray

At 15:22 28/05/1999 -0700, you wrote:
>We see a lot of problems with Compaqs running Win98.  We get lan security
>errors even when the password is correct.  They might complete logging in
>one out of three times.  Disconnects are also frequent.  I would suspect
>phone lines if it weren't for the fact that they are *all* Compaqs
>experience this particular problem.  So, my guess is hardware - Compaq's
>hardware.
>
>--Tony
>
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