(ASCEND) Flat Rate Repair

["T. D. Wolf" <direwolf@ritalin.shout.net>]

That sounds like a pretty lousy practice for an RMA department.
How can they expect the customer to accurately diagnose which
component or subassembly is bad and send in just the right part?

If the customer can accurately pinpoint the problem, then the
repairs from Ascend ought to be pretty cheap.  It's hardly a
"flat rate" repair if it only covers a part of the router.

To get flat rate repair from Cisco, you can purchase Cisco
SmartNet maintenance for your box (yes, even AFTER it breaks.
Cisco frequently suggests this).  All interfaces and subassemblies
are covered.

Mike Berger
Shouting Ground Technologies, Inc.

> ------------------------------
> 
> From: Jim Logan <jim@top.net>
> Date: Thu, 06 May 1999 09:04:55 -0500
> Subject: Re: (ASCEND) Re: Our first Max dies today!
> 
> 
>  Hmm, don't know who you talked to in RMA, twice I've had to send in 2
> different 4004's and they always made it *very* clear that no modem cards
> were supposed to be sent in with the unit.  I had 1 bad modem card I knew
> was bad, besides the chassis problem, and really wanted to get that modem
> fixed as part of the 'flat rate repair' (Guess that's Ascend's counter to
> GM's Up Front Pricing), and they told me it would be X dollars more if I
> also wanted a modem card repaired as well.  I would have to agree about
> making sure the package is signed for by Ascend, as you would do with any
> package you're mailing with that kind of value.
> 
> 
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