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Re: (ASCEND) 56K modem disconnects

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On Mon, 6 Apr 1998, Eric Larsen wrote:

> Date: Mon, 6 Apr 1998 23:00:21 -0400
> From: Eric Larsen <eric@istal.com>
> To: "Richard P. Eldridge" <eldridge@duo-county.com>
> Cc: Ascend Mailing List <ascend-users@bungi.com>
> Subject: Re: (ASCEND) 56K modem disconnects
> 
> Have you ruled out line quality as an issue. The customers I have that have
> frequent disconnects usually have a line quality problem. My first
> suggestion is to upgrade the firmware on their modem, if I know it to be one
> of the modem types that has historically caused problems, such as the 28.8
> IBM Aptiva or older version of the 56K Motorola Modem Surfer. If that fails
> then I forward some line checking suggestions I got from Ascend, as follows:
> 
	I kinda have to speak up on Motorola's behalf here... I've had the
Motorola 28.8 and 56K ModemSurfer external models... both have served me
without fail... I even gave the 28.8 away to a friend who was still using
a 14.4 when I got the 56K model... All I did was upgrade the firmware for
the modem (Which took about 10 minutes tops by the way) and I haven't had
any real problems with the connections... I get a minimum 40K connect on a
4048 running 6.0.2...
	I do agree with you however in upgrading the firmware as the first
move and then checking the telephone lines themselves... and I would
recommend maybe having the lines checked a couple times by different techs
since I've found some ma'bell techs overlook bad lines and say they are
clean but other techs finding fault in the lines which line conditioners
fixed relatively easy...

	Just my .02 worth... Now the Aptivas are another story I won't get
into :)
	Jeremy T. Bouse
	System Administrator
	SouthNet TeleComm Services, Inc.

    Jeremy T. Bouse - UnderGrid Network Services - www.UnderGrid.net
  PGP ID/Fingerprint: 1024/E83D9AE5/4ACC03F098D78198  19D0593E50E597E9
     undrgrid@UnderGrid.net - NIC Whois: JB5713 - undrgrid@STSI.net
         /earth is 98% full ... please delete anyone you can.


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