Re: (ASCEND) I give up

["Bradley J. Gibby" <bgibby@servcom.net.au>]

Well hey, at least the response time to my last ticket was under a month so
it cant' be all that bad can it?  *smile*

----- Original Message -----
From: <cepler@bnsi.net>
To: Charlie Taylor <taylor@atlanta.sgi.com>
Cc: <ascend-users@bungi.com>
Sent: Wednesday, April 28, 1999 10:35 PM
Subject: Re: (ASCEND) I give up


> On Mon, 26 Apr 1999, Charlie Taylor wrote:
>
> > There used to be a pretty easy to find web page
> > on ascend's site with the BRI provisioning
> > parameters for a pipeline.  I've looked and
> > looked and come up empty.
> >
> > Can someone point me to it or anything else
> > with the same info?
>
> You'll need to call Ascend's 1-800 number and go to tech support, wait 3.5
> hrs on hold and memorize the 1-900 number.  Then go to this number, talk
to
> some techmonkey (baboon?  Hard to tell these days..) and get a URL search
> decryptor HASH code.  It's only $799.99.
>
> Honestly tho, Ascend needs to make getting at this info easier, the search
> functions often turn up old information that is out of date (I had a
> technician tell me that the quick reference info I pulled up on the search
> site was old and confusing and they were thinking about taking it out
> because it had errors...!?)
>
> The lowdown: Ascend tech support is total shit.  I'm still waiting to get
a
> fricking RMA number from them after calling them Monday morning.  How long
> does it take to generate a goddamn RMA number?
>
> (Views are strictly mine, altho a few employees echo my opinions, as well
as
> some friends, family members and my psychiatrist who is helping my thru my
> insanity in the Recovering from Ascend Tech Support Disasters program,
I'll
> mail you details on the program if you're interested)
>
> --------------------------------------------------------------------------
---
> Chris A. Epler - K4UNX - Broadband Network Services, Inc. - (804) 817-7300
> Linux - Operating System for a GNU Generation - http://www.linux.org
> 99 SL2m MRd AC SP CC ABS TC AU+++ F PW PL KE T2N SR L NG ODO: 5776 miles
>
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