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Re: (ASCEND) Random MAX 4000 reboots, no fatal errors v6.1.7
> What cards (number and type) do you have in the MAX?
> Have you checked to make sure that the fans in the MAX are running?
> Where is the MAX? [in a rack? On top or bottom of a stack?]
> Check to see if it is running "very hot".
Have 4 PRIs installed on the MAX, 6 8-Modem cards installed. Handles 2
PRIs worth of modems and 2 PRIs worth of ISDN.
It's not particularly hot, it is in a rack with 3 other MAXen spaced
several inches apart. Environment in the room is controlled to about 65
or so (A/C is always on).
> > Having said that, I noticed that after this happened a number of times
> > that fatal errors started showing up (about one time every 5 resets).
> > They appear quite similar in nature, happening at nearly the exact same
> > memory location (if that means anything).
> ...
> > FATAL ERROR: Index: 29 Load: fti.m40 Revision: 6.1.7
> > Date: 09/06/1998. Time: 21:00:19
> > Location: b024e078 b010f1f8 b001118c b002a964 00000000 00000000
>
> You need to send this information to Ascend customer service.
>
> Only Ascend engineering will be able to fully decode the information.
> The stack information is not much help to anyone else.
Agreed. I CC'ed support@ascend.com when I sent this message to the list
and have a ticket number for it. It's usually about 1 week for me to hear
back from them about any problems.
The serial number on this is 5290615, which is a VERY early MAX (so I
hear) which concerned me.
Yesterday I did an fsave and nvramclear and have not had problems since.
Could be related?
-Rob-
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