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(ASCEND) Fw: 766815 Radius log trash in 6.1.7
-----Original Message-----
From: MyLink Admin <Admin@MyLink.net>
To: support@ascend.com <support@ascend.com>
Date: Tuesday, September 01, 1998 10:07 AM
Subject: 766815 Radius log trash in 6.1.7
>Hi
>
>Auth Timeout = 20 did not fix the problem.
>We cannot down grade to a previous release because
>of the IP leaks that required us to reboot our maxes
>nightly on earlier 6.x releases.
>
>Can I get the TR number so I will know when this has been fixed?
>Can I be of any assistance (access to the problem max) to
>your engineers to help them in finding the problem? Is this
>the source of the collisions occuring on the max? Is this issue new
>to 6.1.7 (we did not see this in previous 6.x releases).
>
>Is support@ascend.com ever going to offer support help or is it mearly
> a formality for marketing purposes?
>
>
>Ps
> If you follow the included messages below you will see that I
>DID include the trouble ticket number on the subject line of the
>email message and that it took 5 days to get the first response
>concerning this issue. The only email messages that do not
>include the trouble ticket number on the subject line are the messages
>from support@ascend.com It would help us to track
>and follow up on known system problems if you followed your
>own directions and included the ticket number in your correspondences
>also. On previous issues we have always included the related trouble
>ticket
>number on our respones, and never has an ascend representative taken even
>enough time to include the ticket number on the responses we have received.
>It would be a lot clearer as to what issue(s) you are responding to.....and
>given a week long gap between reports and responses you need to include
>the ticket numbers on your outgoing mail......Please.
>
>
>
>Regards,
>Scott McDonald
>Systems Engineer
>MyLink, Inc. -----------------------> Your Link to the Internet!
>
>
>
>-----Original Message-----
>From: Ascend Technical Support <support@ascend.com>
>To: admin@mylink.net <admin@mylink.net>
>Date: Monday, August 31, 1998 2:57 PM
>Subject: re
>
>
>>--
>>Hi
>>
>>Please increase the Auth time out to 20 seconds.If you are stillhaving a
>>problem then be sure to downgrade since this is a TR on 6.x series.
>>
>>
>>
>>
>>
>>
>>Thank you
>>Ascend TAC
>>
>>Ps: Enter your email ticket or case number in the subject of you email.
>>It speeds up email response.
>>_______________________________________________________________________
>> A S C E N D T E C H N I C A L S U P P O R T
>>
>>support@ascend.com http://www.ascend.com/service ftp://ftp.ascend.com
>>
>>tel:1-900-555-ASND tel:1-800-272-3634 fax:510-814-2312
>>
>>Worldwide Contact Info. : http://www.ascend.com/665.html
>>
>>Search Engine : http://www.ascend.com/1079.html
>>
>>Year 2000 Info. : http://www.ascend.com/2271.html
>>
>>Advantage Services : 1-800-272-3634 ext. 76565.
>>
>>__________________________stock symbol: ASND____________________________
>>************************
>>Thu Aug 27 14:52:09 1998
>>************************
>>From: Mylink Admin <admin@mylink.net>
>>To: support@ascend.com
>>Subject: 766815 Hello----DOES ANYBODY RESPOND TO SUPPORT???????
>>Message-ID: <Pine.LNX.3.96.980827173844.3127A-100000@kermit.mylink.net>
>>MIME-Version: 1.0
>>Content-Type: TEXT/PLAIN; charset=US-ASCII
>>content-length: 2477
>>
>>One of our maxes has now started to send the following lines to our
>>radius server over and over.....which is being logged in the radius
>>servers error log over and over....making it impossible for our
>>customer support department to use the log to help trouble shoot
>>our users connection problems.
>>
>>The max is a 4004 with 33.6 modems running 6.1.7 software revision.
>>
>>Note the first email for this ticket has never been responded to.
>>
>>I was hoping that going through email would prevent having to
>>place calls to the call center.
>>
>>-----------------------------------------------------------------------
>>
>>Thu Aug 27 16:44:19 1998: Authenticate: Neither User Nor Default Name
>>for banner: max1.mylink.net.1025, id=10
>>Thu Aug 27 16:44:24 1998: Authenticate: Neither User Nor Default Name
>>for route-max1-1: max1.mylink.net.1025, id=1
>>Thu Aug 27 16:44:24 1998: Authenticate: Neither User Nor Default Name
>>for dovbs-max1-1: max1.mylink.net.1025, id=3
>>Thu Aug 27 16:44:24 1998: Authenticate: Neither User Nor Default Name
>>for route-max1-1: max1.mylink.net.1025, id=4
>>Thu Aug 27 16:44:24 1998: Authenticate: Neither User Nor Default Name
>>for pools-max1: max1.mylink.net.1025, id=5
>>Thu Aug 27 16:44:34 1998: Authenticate: Neither User Nor Default Name
>>for dovbs-1: max1.mylink.net.1025, id=15
>>Thu Aug 27 16:44:34 1998: Authenticate: Neither User Nor Default Name
>>for initial-banner: max1.mylink.net.1025, id=16
>>Thu Aug 27 16:44:39 1998: Authenticate: Neither User Nor Default Name
>>for bridge-max1-1: max1.mylink.net.1025, id=19
>>Thu Aug 27 16:44:39 1998: Authenticate: Neither User Nor Default Name
>>for dovbs-1: max1.mylink.net.1025, id=15
>>
>>
>>--------------------------------------------------------------------------
-
>>Subject: Ticket # 766815
>>
>>Thank you for your submission to support@ascend.com.
>>
>>Your ticket number for this issue is: 766815
>>
>>Please enter this ticket number in the subject field
>>of any further email you would like to submit regarding this issue.
>>Please send only plain text, with no attachments.
>>
>>You can visit our web site at http://www.ascend.com/service
>>
>>
>> --- Original message ---
>>Since upgrading to 6.1.7 on both of our local maxes
>>we have been seeing a lot more collisions than normal.
>>
>>This morning it was around:
>>
>>Rx Pkt: 18500000
>>Tx Pkt: 22600000
>> Col: 535000
>>
>>How can we find out what is causing these collisions?
>>
>>Thank you,
>>Scott McDonald
>>Systems Engineer
>>MyLink, Inc. -------------> Your Link to the Internet!
>>
>>
>>
>>
>>
>> --- End of original message ---
>>
>>
>>***********************************************************
>>
>>************************
>>Wed Aug 26 06:27:23 1998
>>************************
>>From: Mylink Admin <admin@mylink.net>
>>To: support@ascend.com
>>Subject: Collisions
>>Message-ID: <Pine.LNX.3.96.980826091606.15955A-100000@kermit.mylink.net>
>>MIME-Version: 1.0
>>Content-Type: TEXT/PLAIN; charset=US-ASCII
>>content-length: 350
>>
>>Since upgrading to 6.1.7 on both of our local maxes
>>we have been seeing a lot more collisions than normal.
>>
>>This morning it was around:
>>
>>Rx Pkt: 18500000
>>Tx Pkt: 22600000
>> Col: 535000
>>
>>How can we find out what is causing these collisions?
>>
>>Thank you,
>>Scott McDonald
>>Systems Engineer
>>MyLink, Inc. -------------> Your Link to the Internet!
>>
>
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