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Re: (ASCEND) Disconnect cause code
At 10:00 AM 3/6/98 -0800, you wrote:
>Two things.
>
>(1) When the customer disconnects normally, you get cause code 45 (LCP
>terminate). However, if the customer's modem drops carrier immediately
>after issuing the terminate command, it is possible for the Max to process
>the lost carrier before the terminate command. That results in cause 11
>from an otherwise normal disconnect. Usually, cause 11 is nothing to worry
>about.
I know the code 45 is normal. However, whenever I was disconnected during a
big file transfer, the code is always 11.
>(2) Check the version number of the firmware in the K56 modem. If it is
>V0.5 something or lower, disconnecting during large downloads was
>"normal" behavior. It results from the modem failing retrain during the
>download.
I will look into that. I also talked to Ascend TAC and they said the
eariler version of software code has this bug in it. He suguested to
upgrade to p42. He seems not very keen on the 6.0
>I'm amazed at the number of cause 185's you have since I've never seen one
>on my system. My understanding it that 185 is caused by the phone company
>disconnecting the call.
185 code is normal. (it is disconnected because of remote hangup) It is in
the menu.
Daniel
>--Tony
>
>----------
>> From: Daniel <daniel@lynx.bc.ca>
>> To: ascend-users@max.bungi.com
>> Subject: (ASCEND) Disconnect cause code
>> Date: Wednesday, March 04, 1998 5:39 PM
>>
>> Hi Folks,
>>
>> We have several Maxen 40XX and we are experiencing some disconnection
>> problem.
>> The Max4004 we have is using 5.0Ai13 (2 PRI)and another Max4048 is using
>6.0
>>
>> From the radius account log , Below is what I got so far for this month:
>>
>> Disconnect cause code / no. of occurance
>> -----------------------------------------------
>> 1 (notApplicable): 3
>> 10 (no modem carrier): 13
>> 100 (sessTimeOut): 220
>> 101 (seeFailSecurity): 159
>> 11 (nomodemlosscarrier): 724
>> 120 (invalid Protocol): 20
>> 152 1
>> 185: 11432
>> 2 (unknow): 30
>> 21 (tsIdleTimeout): 12
>> 25 (tsPassWordFail): 10
>> 27 (tsControlC): 46
>> 40 (pppLcpTimeOut): 16
>> 41 (pppLcpNegotiateFail): 16
>> 42 (pppPAPAuthFail): 95
>> 45 (pppRcvTerminate) : 4576
>> 47 (pppCloseNoNcpsOpened): 367
>>
>> I know that code 45 is normal (peer request terminate) and probably 185
>is
>> normal. I am not able to find some of them in the menu (too old maybe).
>> However, the code 11 is the one which bothers me. I have tried myself
>> connect to the Max using a K56flex modem. It connects fine and if I was
>> just surfing on the Net, it works without disconnection for hours. It
>only
>> starts to disconnect when I downloaded a big file eg. 10Mb of Netscape
>and
>> I notice the code is 11. As you can see, we have lots of calls which were
>> disconnected because of code 11. Is there a way to solve this problem?
>Any
>> one has this experience?
>>
>> Thanks in advance.
>>
>> Daniel
>>
>>
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>
>
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