Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
Re: (ASCEND) pipeline 75 password jumper?
We got it thanx. We had to call Ascend and pay $2.99 for them to send a
tech note to us via email... I searched thru the archives and could not
find it. The problem was, the jumpers were a little diferent than the pipe
50's I have worked with, there were 3.
But get this... the email they sent, was a standard email they send out
about it, first it says it will void the warranty. What crap is that? 2nd,
there were more typos, misspellings, and gramatical erros than a 3rd grade
essay, not to mention the ambiguity.
It said something like, jumper p1, turn the unit on, get a PIPELINE>
prompt. type EF and DF, load the WRONG image (must be close to 1 Mb), then
do DF again and load good image.
First, it didnt warn us we'd need a WRONG image, and it didnt really
specify what it meant and WHY we needed to do this... I assumed it meant,
load SOMETHING that was NOT an image, like win.com... but after we did, we
had to reboot it to get it going again before we could load the right
image.
I guess my points are:
1. It is stupid that you either have to VOID the warranty or RMA the unit
if you simply forgot the password
2. If you are going to pay $2.99 a minute for tech support, the tech
support email should be a little more READABLE.
3. Many phone calls could be prevented if they just posted this
information on their website (or is it there)?
ALL in all, things were fine, we got the passwords out and were generally
happy with the tech support... didnt like the fact that they actually made
a NOTE on our records that we voided the warranty of the unit. I have an
engineering degree and am on faculty at Univ of Houston. I think I can
handle 1 screw, and a jumper. ;-)
~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~
Jake Messinger ph:713-772-6690 Lucent Dealer
AMS, Inc. fx:713-774-3498 Medical Billing
8300 Bissonnet #400 jake@ams.com , ICQ# 4403734 Internet Services
Houston, Texas 77074 www.ams.com/~jake and Hardware
~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~'`^`'~*-,._.,-*~
++ Ascend Users Mailing List ++
To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd: <http://www.nealis.net/ascend/faq>
References: