> Lee, did you ever get a resolution to this matter? Maybe. The latest bill received for this line finally does not include usage charges. I'll wait and see if the problem stays fixed. It only took from October 1996 to July-August 1997 to (hopefully) resolve the issue. We kept getting credits for the incorrect usage billing each month. I know my account rep _real well_ now. :-) > My customer has tried calling GTE. When they finally spoke with someone, > GTE's response was that they have "smart" equipment that can sense if a > voice initiated call is a actually a data call placed as a voice call. I'm > not sure what a good response to this is. I've heard that. I don't believe it. I've also heard (a much more plausible story) that GTE has [ahem] "features" in their billing software that makes it "creative". Originally, this ISDN residential line was data+voice. We switched it to voice-only. We also switched all our office lines to voice-only. When I had discussions with the GTE technical people, I kept pointing out that nothing but voice ISDN calls were permitted. If the lines are configured as voice-only, I'd ask GTE how they could possibly bill for data-service when you can only place voice-service calls on that line. > Does anyone know what the actual tariff states I haven't had to go that far. I expect it's available via the California Public Utilities Commission. Lee Jones ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg08903.html">Re: (ASCEND) Unmetered ISDN VOICE calls</A></STRONG></LI> <UL> <LI><EM>From</EM>: David Lesher <wb8foz@nrk.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg06307.html">(ASCEND) Unmetered ISDN VOICE calls</A></STRONG></LI> <UL> <LI><EM>From</EM>: Terry Lee <terryl@ienet.com></LI> </UL> <LI><STRONG><A HREF="msg06309.html">Re: (ASCEND) Unmetered ISDN VOICE calls</A></STRONG></LI> <UL> <LI><EM>From</EM>: Lee Jones <Lee.Jones@INNOSOFT.COM></LI> </UL> <LI><STRONG><A HREF="msg08897.html">Re: (ASCEND) Unmetered ISDN VOICE calls</A></STRONG></LI> <UL> <LI><EM>From</EM>: Terry Lee <terryl@ienet.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg08902.html">(ASCEND) VoiceSURFR, ModemSURFR, and OnlineSURFR</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg08903.html">Re: (ASCEND) Unmetered ISDN VOICE calls</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg07697.html">(ASCEND) What the big ones do</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#08901"><STRONG>Main</STRONG></A></LI> <LI><A HREF="threads.html#08901"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>