I've been through my RADIUS logs during the times he reports failures and I see only successful connections from him. I've cross-checked those connections with calls from his phone number(s) and they match. It appears that perhaps his Pipeline either isn't dialing, or isn't dialing me. The client has another connection profile, and I wonder if it's calling it inadvertently. My question is: how would you go about troubleshooting intermittent problems such as this? What logs would you look at, and what would you be looking for? Peter Lalor Infoasis plalor@infoasis.com <A HREF="http://www.infoasis.com/">http://www.infoasis.com/</A> 415-459-7991 x102 415-459-7992 fax ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg08804.html">(ASCEND) Aptiva 28.8 NO GO</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg08803.html">Re: (ASCEND) Has anyone see this</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg08945.html">Re: (ASCEND) 5.1Ap1 for the Pipelines</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg08804.html">(ASCEND) Aptiva 28.8 NO GO</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail6.html#08802"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd168.html#08802"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>