We probably didn't spend anywhere near as much money as you did, but here's my experience: Nearly a year ago, a local ISP closed it's doors. My employer and I had a fairly brief discussion, and decided to look into the possibility of opening up a new ISP, something neither of us had ever done before (not counting a couple nodes on a BBS system). 2 months later (9 months ago), equipment started rolling in. When I first opened the box from Ascend and saw the manual, I freaked out. After a couple hours of playing and 1 call to ascend tech support, we had things up and running. After a few days testing, we opened up shop. Since then, we went from 12 channels on a T1 to 2 full PRI lines. From v.34 to the 56k modems. From 0 to ~250 customers. Total downtime on our max so far, is about 45 minutes from when we upgraded to the 56k modems. Honestly, I can only praise Ascend's tech support staff. In the half-dozen or so calls, the longest wait was about 20 minutes, and when we really needed the help (during the hardware/firmware upgrade), the wait was all of about 2 minutes. Keep up the great work at Ascend! -- Troy Settle <st@i-Plus.net> Network Administrator, iPlus Internet Services <A HREF="http://www.i-Plus.net">http://www.i-Plus.net</A> ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg08624.html">Re: (ASCEND) stuffy code releases</A></STRONG></LI> <UL> <LI><EM>From</EM>: Laurent Saehyun Kim <lshkim@netroplex.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg08622.html">RE: (ASCEND) Re: Known Bug Tracking</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg08620.html">(ASCEND) How to specify REALM for certain RADIUS CLIENT.</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg07697.html">(ASCEND) What the big ones do</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail11.html#08621"><STRONG>Main</STRONG></A></LI> <LI><A HREF="threads.html#08621"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>