This indeed seems like a retrograde step. We explicitly chose to purchase Ascend kit because of the technical data/help available on the web site, as well as being able to download new software releases. Initially we selected a solution from a so called 'preferred supplier', however the limited self support caused us to reject their kit in favour of the more expensive (albeit with more features) remote access solution using Ascend. I can understand the need, perhaps, to restrict access to some data unless you own the product, however the necessary 'password' should be made available when registering ownership of particular hardware. philip ross technical support Xerox > -----Original Message----- > From: James Fischer [SMTP:jfischer@supercollider.com] > Sent: Wednesday, September 10, 1997 10:40 PM > To: Kevin Smith; Ascend User-Group > Subject: (ASCEND) Re: Known Bug Tracking > > Kevin Smith said: > > >TR information will be accessible via the web-site in the near > future. It > >is currently being beta-tested, and will be accessible with a service > >contract password. > > Let me see if I understand this: > > If I have a problem with my Maxen or my Pipelinia, I can send > an > e-mail to support@ascend.com, and take up the time of the tech > > support staff (or call the 800-number and run up Ascend's > phone > bill too!) or I can post to this list, and take up MANY > people's > time (including Kevin's, which is once again a cost to > Ascend). > > But if one wants to go through the list of known bugs without > running up Ascend's costs, one must have an Ascend service > contract? > > This is obviously a new and excitingly different definition of > the term "product support" to which I have hitherto been > unexposed. > > Fellow stockholders, take note. > > > > Vita non est vivere sed valere vita est! > > james fischer > jfischer@supercollider.com > > ++ Ascend Users Mailing List ++ > To unsubscribe: send unsubscribe to > ascend-users-request@bungi.com > To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <HR> <STRONG>Follow-Ups</STRONG>: <UL> <LI><STRONG><A HREF="msg08622.html">RE: (ASCEND) Re: Known Bug Tracking</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg08615.html">(ASCEND) Telnetting to a P130 using NAT over FR</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg08612.html">RE: (ASCEND) stuffy code releases</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg08610.html">(ASCEND) Re: Known Bug Tracking</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg08622.html">RE: (ASCEND) Re: Known Bug Tracking</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail11.html#08614"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd160.html#08614"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>