I've been having a problem for the last week or so that only seems to affect certain users on my two Max 4048's with fiber-optic PRI from ELI. When all is working well for them, I see ping times from my server to them of around 150ms-4000ms depending on what they are doing. At these times, if they are using a browser that tells them what their download speed is, they are seeing 2 KB/s or more. However, sometimes they notice a rapid drop off from 2 KB/s to less than 10 B/s (yes bytes, not kilobytes). At the same time, I can watch their ping times climb to above 50000ms (fifty thousand). I've been trying to find a pattern to this problem, but I've never been able to replicate it myself. Instead, I have to rely on feed-back from users or talk to one of my techies who is with the user while they are on line. I've only been able to identify two possible patterns: 1) When watching the dial-up monitor in NT4.0, I see CRC's start to increase (1 or two per minute) when they hit a graphic-intensive web site. 2) When their connect speeds are less than 24000, the problem seems more prevelant. Now, I understand that 24000 is less than 28800, but that does not explain why downloads are dropping by a factor of 200. The real clincher is that when the same users call my old Livingston PortMaster 2e's with Microcom rack modems with POTS from US Worst, they don't have any of these problems, even with connect speeds of less than 24000. I'm loosing customers rapidly over this problem. Any insight would be greatly appreciated. We're the only Ascend show in town, and Ascend is starting to get a bad name... ------------------------------------------------------ | Lee Nelson | | lnelson@e-z.net | | <A HREF="http://www.e-z.net/~lnelson">http://www.e-z.net/~lnelson</A> | |----------------------------------------------------| | System Administrator, E-Z.Net Inc. | | (360)260-1122 | | 209 NE 120th Ave. Suite B | | Vancouver, WA 98684 | ------------------------------------------------------ ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg08403.html">Re: (ASCEND) Authentication times</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg08401.html">Re: (ASCEND) Authentication times</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg08400.html">(ASCEND) Pipeline 50 Sharing Bandwidth Q.</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg08407.html">(ASCEND) remote reboot of MAX via SNMP</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="mail20.html#08402"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd153.html#08402"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>