On Thu, 11 Sep 1997, Kevin Smith wrote: > #2 As I said above, you did NOT ask support the question, you were asking > ascend-users. We do have a full support organization that would answer > such questions if addressed to them. No, I was asking about your release notes. It appears whoever I ask I get a different answer or no answer at all. James Scarborough was here the other day. I asked him how a Max diagnoses a suspect modem. He said, "8 bad calls in a row." I showed him a Max that had two modems with only 4 calls total in the suspect list. Are you guys ISO9001 or not? > #2 Ask support and they would be able to track it down for you. No, again. Weeks later people reply to me. And still the bugs don't get fixed. Ascend engineers visit and can't find any configuration problems. I've yet to here any detail on any trouble report from any Ascend support staffer. > I'll ask others to answer for that area. Thank you. - -- Josh Bailey (<A HREF="mailto:joshb@xtra.co.nz">mailto:joshb@xtra.co.nz</A>) Internet Network Specialist Voice (DDI): +64-9-355-5923 Telecom Internet Services Voice (Mob): +64-25-514-899 Extension: 93423 (Lvl. 4, 120 Mayoral Dve) Fax: +64-9-355-5260 Private Bag 92028, Auckland, NZ Pager: +64-26-114-448 PGP public key available at <A HREF="http://www.pgp.net/pgpnet/pks-commands.html">http://www.pgp.net/pgpnet/pks-commands.html</A> DISCLAIMER: The contents of this message are entirely my own opinion, not necessarily that of my employer. -----BEGIN PGP SIGNATURE----- Version: 2.6.3ia Charset: noconv iQB1AwUBNBi9TPle+GEe9W4hAQFUegL9EBVx/ZIqQ5XCzJ+agr84dkr+zd9dRYAL W+JhqymCraCydgL5PnQ68pKAQ1diccij3nFWFVbHpVqG7Fghk3Lme8UkJ1p1VGGk v6ItZyIz9DPNSWLbI4g95dc055HJm7ZQ =/jDs -----END PGP SIGNATURE----- ++ Ascend Users Mailing List ++ To unsubscribe: send unsubscribe to ascend-users-request@bungi.com To get FAQ'd: <<A HREF="http://www.nealis.net/ascend/faq">http://www.nealis.net/ascend/faq</A>> </PRE> <!--X-MsgBody-End--> <!--X-Follow-Ups--> <!--X-Follow-Ups-End--> <!--X-References--> <HR> <STRONG>References</STRONG>: <UL> <LI><STRONG><A HREF="msg04149.html">Re: (ASCEND) 5.0ap24</A></STRONG></LI> <UL> <LI><EM>From</EM>: Kevin Smith <kevin@ascend.com></LI> </UL> </UL> <!--X-References-End--> <!--X-BotPNI--> <HR> <UL> <LI>Prev by Date: <STRONG><A HREF="msg04154.html">(ASCEND) Max TNT 100BaseT</A></STRONG> </LI> <LI>Next by Date: <STRONG><A HREF="msg04151.html">Re: (ASCEND) VISA</A></STRONG> </LI> <LI>Prev by thread: <STRONG><A HREF="msg04149.html">Re: (ASCEND) 5.0ap24</A></STRONG> </LI> <LI>Next by thread: <STRONG><A HREF="msg04119.html">(ASCEND) Re: Trouble Shooting</A></STRONG> </LI> <LI>Index(es): <UL> <LI><A HREF="maillist.html#04153"><STRONG>Main</STRONG></A></LI> <LI><A HREF="thrd159.html#04153"><STRONG>Thread</STRONG></A></LI> </UL> </LI> </UL> <!--X-BotPNI-End--> <!--X-User-Footer--> <!--X-User-Footer-End--> </BODY> </HTML>