(ASCEND) Re: Known Bug Tracking

[James Fischer <jfischer@supercollider.com>]

        Kevin Smith said:

>TR information will be accessible via the web-site in the near future. It
>is currently being beta-tested, and will be accessible with a service
>contract password.

        Let me see if I understand this:

        If I have a problem with my Maxen or my Pipelinia, I can send an 
        e-mail to support@ascend.com, and take up the time of the tech 
        support staff (or call the 800-number and run up Ascend's phone 
        bill too!) or I can post to this list, and take up MANY people's 
        time (including Kevin's, which is once again a cost to Ascend).

        But if one wants to go through the list of known bugs without
        running up Ascend's costs, one must have an Ascend service
        contract?
        
        This is obviously a new and excitingly different definition of
        the term "product support" to which I have hitherto been 
        unexposed.

        Fellow stockholders, take note.

       

		Vita non est vivere sed valere vita est!

james fischer                                jfischer@supercollider.com

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