Ascend Archive
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Re: (ASCEND) Who's fault? P75 or my ISP. Cannot get on the Net.
Edwin,
You're providing conflicting information in your email. For example, in
one place you say you have a single IP from them, then you provide a
netmask for a 32 IP subnet. Which is it? Where does 200.200.200.200 come
into play? You still need an IP from your ISP to do NAT (I believe).
Those are rhetorical questions though:
In any case, it definitely sounds like a routing problem since your IP is
in a different Class C than the remote's IP. Perhaps they are not routing
that subnet or Class C (whichever would be appropriate for them) to/from
their device that you're connecting to. BTW, in option 1, you DO have your
computers' gateway set to 209.81.153.178, right?
It actually should have been less than two hours of work after your P75 was
configured (maybe two to four hours to get that just right), and they never
should have needed to bother Ascend. Cleveland is a big city and I'm sure
there are many ISPs there. With two weeks and your system still not
working, you'll probably be best off switching to a more competent ISP.
There are probably competent ISPs serving the Cleveland area on this list
that can get you going by tonight.
I serious don't think it could be a problem with the P75, unless it's
mal-configured. If you bought it from them, that would be your ISP's fault
also. Ascend has their own problems (ALL TECHNOLOGY DOES), but I'd
recommend stick with the P75.
It sounds like you have a dedicated account. If that's correct, I have no
idea why Ascend would suggest you'd need a dynamic IP. That sounds
completely stupid, but there are things I don't know about NAT, so maybe
it's not. If you do NOT have a dedicated account, assigning you a static
IP is completely irresponsible, IMHO, since those are limited in quantity
throughout the world.
Joseph
At 11:52 AM 9/13/97 -0400, Edwin Yeh wrote:
>Hi,
>
>I am about to give up on ascend P75 or my ISP (www.stratos.net).
>It has been almost two weeks since I got the P75 and we
>still haven't been able to get my three computers to connect
>to the Internet. All these, despite several hours of Ascend
>Tech Support and Stratos Tech Support - we were even on conference
>call! Acsend seemed to blame Stratos. And Stratos seemed to blame
>Ascend. So who is at fault? I'll let you be the judge.
>
>ISP (Stratos)
>
>I have a single IP from them
>
>an IP address: 209.81.153.178
>remote address: 209.81.152.1
>subnet mask: 255.255.255.192
>
>Ascend
>
>firmware: 5.1A
>option 1: set p75 as 209.81.153.178
> set my NT server to be 209.81.153.180
> with subnet mask 255.255.255.192
> and assign my 95 and BETA to be 209.81.153.179 and 209.81.153.181
>result: can ping from p75 at termserv mode
> but none of the machines can ping outside of the LAN
>
>option 2: use NAT
> set p75 as 200.200.200.200
> set my NT server to be 200.200.200.202
> with subnet mask 255.255.255.0
> and assign my 95 and BETA to be 200.200.200.201 and 200.200.200.203
>
>result: it doesn't seem to work still.
>
> (However, at one time about two
> weeks ago, while on the phone, I was able to surf the web
> with the NT server. In fact, I thought it worked. That was
> version 5.0b. Afterwards, when I turned on more than one machine,
> it didn't work. An ascend tech support told me I need to wait
> for 5.1A for NAT for LAN. Now I have it, it still didn't work)
>
>Ascend claims that my ISP is at fault because they should not assign a
>static address to me but rather assign a dynamic one....
>
>So who is at fault? Are there anyways to rectify the situation?
>I am seriously considering dropping my ISP account to another provider or
>returning the P75 and get a Cisco 700 series...
>
>This should have been no more than one day of work!
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