Ascend Archive
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(ASCEND) Max 200+ and BRI hunt groups
We have a Max 200+ with two BRI ISDN lines. Nearly a month ago, we
ordered up a hunt group from GTE such that dialing the main line (i.e.,
the B1 channel on the "first" ISDN line) should result in a call setup
message being delivered to next open channel. (Pardon my terminology,
but I'm not really very well-versed in ISDN-ese.) GTE claims their
switch (a 5ESS running NI-1) is configured correctly (whatever that
means), and that the problem is with the configuration with the 200+.
They failed to tell me what, specifically, I needed to do to make this
go. Conversely, Ascend says that GTE has not configured their switch
correctly, else we would at least see incoming call attempts on the
200+'s free B channels. So far, no GTE tech has ever arrived on-site
with equipment suitable for making and receiving data calls, as well as
monitoring the D channel traffic. Likewise, the techs at the physical
plant cannot themselves make or receive data calls (incredible!). The
people at the GTE national help desk (NOT the ISDN help desk), though
they can make data calls, repeatedly tell me that they are receiving
cause code 18 back from us, indicating a ring-no-answer condition.
Now, if any of you have had to deal with GTE on a regular basis, you
know they are not exactly the most knowledgeable or trustworthy people
on earth. (In fairness to the techs, this is primarily a management
problem.) GTE is infamous for closing tickets without actually solving
(and in some cases, even understanding) the noted problem. This is why
I tend to think GTE is BSing me about the configuration of their switch
-- that is, I see no "Answer" on the 200+. Has anyone done this before?
If so, do you know the configuration of both the 5ESS and the 200+? Is
there anything to the GTE tech's comments that the 200+ requires some
special configuration for ISDN data hunt groups?
--
Robert L. McMillin | Not the voice of Syseca, Inc. | rlm@syseca-us.com
Personal: rlm@helen.surfcty.com | rlm@netcom.com
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