Ascend Archive
[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
(ASCEND) MAX 4004 - Unexplained crashes are costing us business!
Hi all,
I have a MAX 4004 which is our primary dialup and ISDN terminal
server. The last two nights it has crashed causing our service from
serving it's clients and causing me one of us to have to drive to the
office to power down and restart the box. Here are the symtoms:
1. "r" which is supposed to show for only a second hang. We call this
a hanging "r", and it means the MAX is going down. First one "r"
hangs, then more up to seven or eight.
2. Calls connect but hang but are never authenticated. "LAN Session
Up" is not displayed, then the call is terminated.
3. Telnet into the box is miserably slow. It takes up to twenty
minutes to enter the security password. Then when we finally do get
to "System Reset", the system does not reset.
4. Users who are already connected to the MAX experience exccesive
slowness when the "r's" start to appear. They eventually die off.
5. This sequence is unrecoverable. The only way to recover is to have
someone go back to work and manual power off the box, then power it
on.
We experienced this problem the first week we got the MAX, and in
fact this is the third MAX 4004 we've had. We bought the box through
Sprint along with the PRI's were using. Sprint claimed all along that
the problem was the MAX and not the PRI's which I refused to believe
- after all how could three brand new MAXes all have these serious
problems. We followed all the advice of Ascend tech support: upgrdaed
to this software, then that software, then another. We never did get
a definitive answer from either Ascend or Sprint as to WHY the
problem was occuring, or WHY it went away. We assumed that Sprint had
somehow misconfigured the PRI's and did'nt want to admit it.
NOW IT'S HAPPENING AGAIN>>>>
We're using 5.0Ap1 and we're leary of upgrading as we tried newer
versions and had more problems. HOWEVER, if any of you have
experienced similar problems, and KNOW for sure that a particular
version of the software will solve this problem, PLEASE let me know.
If ANYONE can help me I would very much appreciate it. Our company
and the livlihood of all of employees is at RISK as a result of these
problems. If any of you work for Ascend: we need ANSWERS, NOT
GUESSES.
Thank you very much,
Robert Stober
rstober@intellistar.net
(800) 451-2979
Robert Stober
IntelliSTAR System Administrator
rstober@intellistar.net
++ Ascend Users Mailing List ++
To unsubscribe: send unsubscribe to ascend-users-request@bungi.com
To get FAQ'd: <http://www.nealis.net/ascend/faq>