On Wed, 4 Feb 2015, paul g wrote: > Thank you for your 'FAST' and 'Efficient' response. Paul, putting things in 'quote marks' when no quotemarks are required is used to signify irony. That is, it is used to denote that you mean the OPPOSITE of what you are saying. I realise you are trying to use them for emphasis, but what you're doing there makes as much sense as putting a question mark at the end of the sentence - it does not produce what you want. In the sentence you wrote, and underline would've been the appropriate method of emphasis, but even if you used that it would still look confusing since no emphasis is actually required in that sentence.