On Tue, Nov 26, 2013 at 1:08 PM, Brian Wood <woodbrian77 at gmail.com> wrote:

> I'm looking for some chat software to use on my website.


I've had good luck with Openfire[1]. It's an XMPP-compliant chat server, so
you can use it with any XMPP client. But also, they have a "webchat"
add-on[2], which allows anonymous users to open up a chat window and then
be connected with an agent to field their questions. I implemented this for
a local university library helpdesk, and it has been working well for them
for several years now.

-Erik

[1] http://www.radiolab.org/story/poop-train/
[2] It's called "Fastpath", and is easily-locatable via a google search. It
doesn't appear that Fastpath actually has its own page, though.
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