Ryan Coleman wrote: > Slower than the day they installed. Same here. Late at night, I can get as fast as 20/10 (down/up) Mbps as measured by http://www.speakeasy.net/speedtest/ but usually slower - and been getting slower. Now I'm lucky to get 10/5 during the day. Recently, they sent a letter saying my modem was outdated, but they would drop ship another (with no backup battery) for higher speed. Curious, I called and was told this would DOUBLE my speed to 50/25. So I decided to try it out. Predictably, the install did not go as described. Took an hour with tech support only to find the new modem was SLOWER OR NO DIFFERENT. I plan to complain, and if they can't improve the speed, switch back to my old modem with battery (for bundled phone service).