I would like to echo the same type of bad customer service at GN. I have been there 3 times over the past 5 years and every time I wonder why I go there to begin with.. One example I had was when I was going to build a PC and wanted information about the various cases they had in stock.. Even though there was no one in line I was told to look at the samples and then when I had a question it was as if I had asked for a friggin pedicure.. Dean E wrote: > Mike Miller wrote: > >> On Thu, 18 Jun 2009, Donovan wrote: >> >> >>> I'd have to agree. Nano has always been kind of a weird shop. My >>> wife refused to come in with me because the people behind the counter >>> never seemed to care or were flat out unfriendly. >>> >>> >>> On Thu, Jun 18, 2009 at 2:53 PM, Chuck Cole<cncole at earthlink.net> wrote: >>> >>> >>>> I could get no help at all if I asked a question, and it was not >>>> clear whether they stocked what I was looking for. The sales staff >>>> was rude and and gave no time unless a customer immediately stated a >>>> product they could ring up. >>>> >> I'll third that. I don't let such things bother me too much, but yes, >> they can be very arrogant and rude. One guy in particular stands >> out. I would say that he is tall, medium build, brown hair, maybe 35 >> years old. He's the kind of guy who will appear to ignore you while >> you are speaking, not acknowledge the truth or value in what you have >> said, and he's kind of abrasive. He seems happy to be able to say >> that he cannot help you with something because it is no longer under >> warranty. It's just not a good experience talking to him. I also >> think he wants to get you out quickly and process customers as quickly >> as possible. He might be one of the senior workers there and he is >> setting a bad example. Some of the other guys are fine. If they are >> paid by the number of customers they process, that would explain it. >> >> > They certainly should be made aware of this, so I have cc'ed them. I > know who you are referring to, so I know they will. > >> I still go there a little because it is close. I have been going much >> more often to Micro Center in St. Louis Park -- a bit of a drive but >> excellent prices. >> >> People say all the time that the staff at Gen Nano are rude. I don't >> think you can have a discussion about that shop without having this >> come up. Why doesn't the owner know about it? It definitely costs >> him money. >> >> I'm only bothering to write about this now because someone on the list >> knows the owner, so maybe the business can improve. If the owner is >> paying the workers more money for processing more customers, he should >> think about that a little bit more. >> >> Mike >> > I know many of the guys there, and have lurked here for years. I worked > there in 2006 and 2007 doing a little bit of everything. During that > time there was no compensation based on per-employee sales #'s. In fact, > only people that needed elevated privileges had their own logins to the > sales system, everyone else used a generic login. I would bet this > hasn't changed. > > I have always considered GNS a great resource for us to have in the twin > cities, and I really hope they continue to be successful. > > -Dean > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > tclug-list at mn-linux.org > http://mailman.mn-linux.org/mailman/listinfo/tclug-list > >