On Sat, 20 Jun 2009, jus at krytosvirus.com wrote: > Albeit 6 or 7 years ago, my last several experiences were similar. I had > bought a new power supply that turned out to not work and when I tried > to exchange it for a new one the guy said something to the effect "no > way. A bad power supply is like winning the lottery". He would not > accept my return. I eventually pushed enough and got someone else who > tested and confirmed it was bad. I didn't like spending many hours of > time convincing the guy I had "won the lottery" when I could have spent > it playing whatever game was big at the time. I pretty much moved all of > my purchases and referrals to Tran Micro. Ever since Paul Tran left the > business I stopped going there for the most part though I don't really > know anything about the new folks. I mostly buy from the interwebs now > anyways. I don't know what experiences are usually like at Gen Nan, but I had the same problem as you with power supply failure. I took in the computer, a guy looked at it immediately, agreed the ps was bad, he replaced it and I went home. It was 20 minutes from the time I walked in the door until I walked out. There was no charge because of warrantee. I assume that "wining the lottery" meant that ps failure is exceedingly rare. That guy was nuts. I've lost several over the years and two were on machines I bought at Gen Nan. Mike