TCLUG OT Readers: If you think I am being a jerk, I do apologize, but I really do want to hear complaints about ISPs (yes, including Qwest) in these little OT email conversations we have on the half year. Performance can change over time, and I want to know who to recommend to those who ask. I really hope no one will "STFU" because someone else doesn't want to hear about it. Right now I give Qwest a "OK" rating, despite my own negative experiences with them, because they seem to do alright by many of their customers. I do prefer places like Speakeasy and IP House because they consistently emphasize customer service, and that makes a big difference even when they can't fix things for you. Thanks, Troy