A friend of mine, while working at $BIGCO and maintaining their UE10k, told me about his $1M/year Sun support contract. Apparently when they had an issue, they would send out 2 engineers. One would immediately start working on the problem. The other would wait on this guy hand and foot, bringing coffee, going to get donuts, etc. He also said that he could call Sun in the middle of the night needing a floppy, and someone would bring him out a box of floppies. Although this could be an exaggeration. IIRC, that was at the "Platinum" level. I know that if I had a $1M/year support contract, I would ask the engineer to do a little dance when he came out. Maybe the jig. Just because I could. I can't get away with that kind of stuff with my cisco contract, that's for sure. On Mon, 2004-03-22 at 20:13, nassarmu at redconcepts.net wrote: > Chuck Hays writes: > > > It may have had something to do with this: > > > > <SNIP> > > Quoted message: > </SNIP> > > in other words Sun has no clue whatsoever what the problem is and they are > throwing money at it in hopes that this will fix it :) > > -- > Munir Nassar > RedConcepts.NET > http://www.redconcepts.net/ > > _______________________________________________ > TCLUG Mailing List - Minneapolis/St. Paul, Minnesota > http://www.mn-linux.org tclug-list at mn-linux.org > https://mailman.real-time.com/mailman/listinfo/tclug-list > _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list