On Fri, Feb 06, 2004 at 12:27:45PM -0600, Nate Carlson wrote: > I've also seen times where the analog side of a phone line is dead, > but DSL still works fine. I had that - and ended up getting effectively a third of a month of free phone service out of it. My analog service broke sometime Friday - I got home 6ish, no dial tone. Borrowed next door neighbor's phone, called in a trouble ticket. Some back and forth the next day - the tech on the other end of the phone told me about 3PM Saturday that the tech in Minneapolis had flagged it "DSL - No Work on DSL on Weekends". She also told me that there wasn't going to be anyone working on _any_ lines on Sunday. Problem finally got fixed about 10-11AM on Monday, and my letter to QWest & the PUC went out on Tuesday - from my point of view, I spent three days without domestic dial-tone, and that was unacceptable. I got an acknowledgement of complaint from the QWest MN/VP's office, and a credit - I did _not_ get any indication that they had done anything to their procedures to keep this from happening to anyone else, which I had also asked for. I did get told that you have to lie to QWest to get certain kinds of service - I was having problems with my DSL for a while, it would just go away. Their side would claim my DSL device was talking, even when it had NO electrical connectivity to ANYTHING! After fighting with this for a month, I found out part of what was happening. I'd call in the problem, the remote tech would do their thing to patch it, and schedule an on-site to the CO for a local tech. The next day, I'd get a call asking if it was working - from the remote office. I'd say, 'Yes, right now it is.' They would mark the problem resolved, and THE LOCAL TECH'S VISIT TO THE CO WOULD BE CANCELLED! So, I asked, 'You mean, if I want to make certain the tech visits the local CO, I have to ask "Has the local tech made any notes on the case yet?", and when the answer is "No", say "It's still not working."?' And the manager told me that was the only way I could guarantee a visit to the CO from the local tech. QWest is insane. I'm still a DSL user, but mostly because, since that problem got fixed (they needed to replace something at my CO), I have had NO problems. That's in ... over three years now? As long as it's not broke, I'm not going to try to fix it. If I do end up dealing with QWest tech support for too long in the future, I'm going to seriously look at DirecWay satellite PC service. -- Scott Raun sraun at fireopal.org _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list