Hey everyone, I posted on this topic a couple days ago but didn't get any response. I'm going to post this again in case someone out there lost the original in the email shuffle. I think I need procmail and formail to do what I want, but I haven't had any luck finding the docs I need to figure this out on my own. Some background: I just installed Request Tracker for out tech support people to use to track computer and software problems. It's working great so far. We have a lot of different schools and I want to make things as easy as possible for teachers. I created an email address of the form help at myschool.k12.mn.us that teachers and other staff can use to add items to the RT database. I want to use procmail to inspect the Subject line of all emails sent to help at myschool.k12.mn.us and redirect those emails to other recipients (and thereby better organizing the tickets). For example, an email sent to help at myschool.k12.mn.us that contains "Read 180" somewhere in the subject should get redirected to tis-help at myschool.k12.mn.us. I'm using Debian, Postfix, and procmail for local mail delivery. The "help" and "tis-help" addresses do not correspond to actual users on the system. They're simply aliases. Any ideas? -Tim -- Tim Wilson Twin Cities, Minnesota, USA Educational technology guy, Linux and OS X fan, Grad. student, Daddy mailto: wilson at visi.com aim: tis270 public key: 0x8C0F8813 _______________________________________________ TCLUG Mailing List - Minneapolis/St. Paul, Minnesota http://www.mn-linux.org tclug-list at mn-linux.org https://mailman.real-time.com/mailman/listinfo/tclug-list