I too have occaisionally had this problem with a Cisco 678, where I need to reboot it. I have Visi for an ISP... On Sunday 17 November 2002 03:05 am, Mark Courtney wrote: > I've never used an Actiontec 1520, but I have experienced the *poof* > syndrome. My former neighbor and I both used Cisco 678's. He used > Qwest for his ISP and I used a different ISP. My neighbor would > sporadically loose his connection requiring him to reboot the modem and > I never experienced this with a different ISP. > > That being said, I can confirm that customers with Cisco routers are > having the same problem with Qwest. It might not be the router... > > That's just my $.02 >