On Wed, 26 Jun 2002, Duncan Shannon wrote: > Im about to need a web-based interface to use as a support / help desk > tool. We are rolling out a new web based product, and would really > like to have a good way to manage support requests. > > I think our staff can enter the ticket (end luser submitted wouldnt be > all that bad either). Id love to hear peoples experience with these > tools, there seem to be so many different tools, all with smiliar, yet > different objectives. If it had a FAQ or knowledge base tool with it, > that would be great. An interface for the client to login and view > thier ticket is importiant. request tracker is pretty sweet. -- Nate Carlson <natecars at real-time.com> | Phone : (952)943-8700 http://www.real-time.com | Fax : (952)943-8500