http://perldesk.com/ We use it at work. Pretty slick. Has a searchable knowledge base area too. It chokes on Outpuke forwarded attachements though. I'm not sure if that's a feature or a bug... :-) Christopher Gahlon Duncan Shannon wrote: > > Hello gang- > > Im about to need a web-based interface to use as a support / help desk > tool. We are rolling out a new web based product, and would really like > to have a good way to manage support requests. > > I think our staff can enter the ticket (end luser submitted wouldnt be all > that bad either). Id love to hear peoples experience with these tools, > there seem to be so many different tools, all with smiliar, yet different > objectives. If it had a FAQ or knowledge base tool with it, that would be > great. An interface for the client to login and view thier ticket is > importiant. > > Thanks > duncan > > _______________________________________________ > Twin Cities Linux Users Group Mailing List - Minneapolis/St. Paul, Minnesota > http://www.mn-linux.org > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list