I'm not sure I understand exactly what you're looking for, but it sounds like Request Tracker might work. We use modified versions of both RT1 and RT2. It's released under GNU GPL. http://www.fsck.com/projects/rt/ -- Mike. At 07:03 PM 10/11/01, Raymond wrote: >I have a school district with some students taking A+. I want to implement >a system where a ticket number is automatically assigned to each problem. >It would need to be something like Cisco or Onvoy uses, so we can track >the history and conclusion of each case. Is there something like this out >there for little or no cost? > > >Raymond Norton