On Tue, 1 May 2001, Phil Mendelsohn wrote: > They allow 2 weeks for doing this, so that puts them 13 days ahead of > schedule. Should I fear trouble elsewhere??! Yes. I recently ordered DSL from Qwest. They sent the modem, it arrived on time, we're good to go, right? Wrong. It turns out they sent me a CAP modem, and I needed a DMT modem. I spent *hours* on tech support before one of the techs told me to turn over my modem and see if it said "CAP" or "DMT". Some of the techs seemed bright; others seemed to be eighth grade dropouts. I *really* didn't like the widely varying knowledge base that the tech support people had. Also, they totally shit their pants if you mention Linux -- they can't send out a technician to do work on your telephone line unless you use Windows. (why does my OS affect their ability to fix my phone line?) However, I got my new DMT modem yesterday, and everything was plug-and-play. I can pull almost 70KB/s, so all's well that ends well, I suppose. Dan -- /*-------------------------------- Dan Drake <drake at lemongecko.org> http://lemongecko.org/drake/ --------pgp encouraged----------*/