On Tue, 1 May 2001, Phil Mendelsohn wrote:
> They allow 2 weeks for doing this, so that puts them 13 days ahead of
> schedule.  Should I fear trouble elsewhere??!

  Yes.

  I recently ordered DSL from Qwest. They sent the modem, it arrived on
time, we're good to go, right?
  Wrong. It turns out they sent me a CAP modem, and I needed a DMT
modem. I spent *hours* on tech support before one of the techs told me to
turn over my modem and see if it said "CAP" or "DMT".

  Some of the techs seemed bright; others seemed to be eighth grade
dropouts. I *really* didn't like the widely varying knowledge base that
the tech support people had. Also, they totally shit their pants if you
mention Linux -- they can't send out a technician to do work on your
telephone line unless you use Windows. (why does my OS affect their
ability to fix my phone line?)

  However, I got my new DMT modem yesterday, and everything was
plug-and-play. I can pull almost 70KB/s, so all's well that ends well, I
suppose.

  Dan



-- 
/*--------------------------------
Dan Drake <drake at lemongecko.org>
http://lemongecko.org/drake/
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