At 10:24 AM 03/08/2001 -0600, you wrote: > > I've had to call Dell for both sales and tech support several times in the > > last three months, and have been thoroughly impressed. Are they perfect? > > No, but then noone is. Do they get the job done, quickly, and make sure I > > am satisfied? YES!! > >Who are you calling? We have a bunch of Dells here and the two >times that I have had to call for replacement parts they make me >go through the whole "Is your computer plugged in and turned on?" >routine no matter how much I bitch and moan. > >Yes, the sales people are good, but the tech is just PAINFUL when >you have to spend an hour on the phone for some dork to tell you >to try rebooting. > > >Ben I have called the server support line several times. They are always courteous, and they treat me like an intelligent human being. I generally tell them immediately that I am a consultant, and that I am familiar with my client's hardware and software setup, plus any other pertinent info for the situation. It seems to place us in a professional/peer relationship immediately, rather than having them treat me like a "luser". I have never had to call for desktop/workstation support, but I would probably act the same if I did. Dave Dave Sherman SoftServ Business Systems, Inc. "Quid quid latine dictum sit, webmaster at ssbs.com altum viditur." (763) 569-9839