I feel like I'm trapped in a Kafka novel. I've been going through the QWEST wringer trying to find out why my DSL line is capped at 256k down. When I "show int wan0" on my router it shows a "line quality" of 46db. So why won't it train at 640K down? So far, I've had one rep tell me it's a great line quality, as good as it gets, and another tell me it was marginal, barely qualifying for 256k. Which is it? What is this "line quality" number, signal to noise ratio? It is amazing to me how difficult it is to find someone inside Qwest who can give me a straight answer on this. I just want to know if it is a line quality issue that's preventing me from getting 640K, or an equipment issue, or an oversight somewhere. Tech support just says "We can't help because you're getting what you're paying for". They claim haven't heard anything about some customers getting 640K at no charge. One customer service rep said sure, we can give you 640K, just sign up for the service. Another said "You should absolutely be getting 640K with that line quality. I'll make it happen", but that was a week ago with no result. He said he made an entry into his database, but apparently there are diffent databases; no one can find it. And about half of the time, when they put me on hold, they disappear into a dialtone and I have to start the whole process over again. It's enough to drive a grown man to drink. Phil Plumbo | Printware, Inc. | psp at printwareinc.com | 1270 Eagan Industrial Rd. | voice: 651-456-1400 http://printwareinc.com | St. Paul, MN 55121 USA | fax: 651-454-3684