Yes, I have to agree that DSL uptime can be real pain...when the company relies on that little copper pair as a "lifeline" to the outside world. We've got several clients who have DSL service from other providers and have us deal with the web site/e-commerce/marketing/consulting. It's almost funny to have them explain how dependent they are on that connection and the fact they've given *no consideration* for a backup means of connecting to the 'net in the event of an outage. ...then I go into the story about why we have a T1 vs a DSL.... <begin alphabet soup> "No SLA for DSL" -- bad "100% uptime SLA for T1" -- good <only about 3x the price too> mission critical and DSL don't go in the same sentence. <slaps forehead> sorry for rambling...it's a slow Monday MK On Mon, 19 Feb 2001 jeffr at odeon.net wrote: > > Argh, don't get me started on Qwest (oops, looks like I just did). They > dropped my DSL connection early friday morning (about 5:00 judging by my > log files). This was reported to them at about 8:30am. It took until > 5:00pm to convince them that there really was a problem and that it wasn't > on my end. By then it was too late to do anything about it friday, so it > had to wait until this week. Their current expected repair time is > tomorrow afternoon. > > They absolutely refused to even look at the problem unless I was right > next to the router (a little Cisco 675) with a Win9x box connected to it. > Oh, and the Win9x box had to have their connection monitoring utility > installed on it, even though all the stats they were looking for are > available directly from the router itself. > > It's really bad when you have to explain basic networking to the people > you have to call for support for your internet connection... > > Jeff > > > On Mon, 19 Feb 2001, Shawn Fertch wrote: > > > I have to admit that at this point in time, I'm glad that all of my data > > that absolutely "must" be backed up fits on a nice 100MB Zip disk > > (actually it totals about 25MB). The rest of it, such as dowloaded > > program files and patches (damn windows crap) I download at work, burn > > to a CD-R or two and bring home to work. That way I'm not spending > > literally days downloading at home on my pathetic 56k line. Who knows, > > by the time my install date comes around (March 21st comes around) for > > ISDN, DSL will finally be available to me. Not likely. Gotta remember, > > I'm dealing with Qwest.. > > > > Shawn > > _______________________________________________ > tclug-list mailing list > tclug-list at mn-linux.org > https://mailman.mn-linux.org/mailman/listinfo/tclug-list > -- ________________________________________________________ ReadyNET Go!, Inc. - Building your Business on the net ________________________________________________________ Mark J. Kroska MIS Director 320.656.0765 Voice 888.447.3239 Toll Free 320.203.7052 Fax http://www.readynetgo.com mailto:mkroska at readynetgo.com ________________________________________________________