What type of DSL service did they have? Could they have had IDSL? How did
they lose their DSL in the first place?

Liz

On Fri, 1 Dec 2000, Ben Lutgens wrote:

> On Fri, Dec 01, 2000 at 05:44:00PM -0600, Bob Tanner wrote:
> >How do you explain to people the difference between a Telco and an ISP?
> >
> 
> Explain to them that the only way they can connect from thier house to you
> (The Internet Service Provider) is by way of the wires that are monopolized by
> qwest.
> 
> >The people are totally newbies and very, very non-techincal.
> >
> >The situation I am in is a client lost their DSL service from USWest. After days
> >of calling and hours on the phone with Qwest I was told that they are beyond the
> >19,000 foot mark.
> >
> >Qwest says they should have never gotten DSL in the first place. Qwest will not,
> >no matter what put DSL down that circuit. Qwest has not explaination on how they
> >got DSL in the first place.
> >
> >Anyways, this client is very upset. They keep calling us and asking us to "fix
> >the problem".
> >
> >I have tried (very patiently) to explain Real Time is an ISP, we provide
> >Internet access. Qwest is a telco, they provide the physical connectivity. 
> >
> >It just doesn't sink in. 
> >
> >I have tried this analogy. Real Time is an automotive dealer, we sell cars.
> >Qwest is like MNDOT, they build roads. 
> >
> >You (the client) have bought a speedy but very safe car (linux). It comes with
> >an airbag (ipchains) for safety, etc.. You got the car, but there is no roads to
> >drive on.
> >
> >It didn't sink in.
> >
> >So, how can you explain to the client that when the physical link is down, no
> >matter how bad you want to fix it from them, Qwest must be involved and they
> >must do the fix?
> >
> >
> >
> >-- 
> >Bob Tanner <tanner at real-time.com>       | Phone : (612)943-8700
> >http://www.mn-linux.org                 | Fax   : (612)943-8500
> >Key fingerprint =  6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9 
> >
> >_______________________________________________
> >tclug-list mailing list
> >tclug-list at lists.real-time.com
> >https://mailman.real-time.com/mailman/listinfo/tclug-list
> 
> 

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