On Fri, Dec 01, 2000 at 05:44:00PM -0600, Bob Tanner wrote: >How do you explain to people the difference between a Telco and an ISP? > Explain to them that the only way they can connect from thier house to you (The Internet Service Provider) is by way of the wires that are monopolized by qwest. >The people are totally newbies and very, very non-techincal. > >The situation I am in is a client lost their DSL service from USWest. After days >of calling and hours on the phone with Qwest I was told that they are beyond the >19,000 foot mark. > >Qwest says they should have never gotten DSL in the first place. Qwest will not, >no matter what put DSL down that circuit. Qwest has not explaination on how they >got DSL in the first place. > >Anyways, this client is very upset. They keep calling us and asking us to "fix >the problem". > >I have tried (very patiently) to explain Real Time is an ISP, we provide >Internet access. Qwest is a telco, they provide the physical connectivity. > >It just doesn't sink in. > >I have tried this analogy. Real Time is an automotive dealer, we sell cars. >Qwest is like MNDOT, they build roads. > >You (the client) have bought a speedy but very safe car (linux). It comes with >an airbag (ipchains) for safety, etc.. You got the car, but there is no roads to >drive on. > >It didn't sink in. > >So, how can you explain to the client that when the physical link is down, no >matter how bad you want to fix it from them, Qwest must be involved and they >must do the fix? > > > >-- >Bob Tanner <tanner at real-time.com> | Phone : (612)943-8700 >http://www.mn-linux.org | Fax : (612)943-8500 >Key fingerprint = 6C E9 51 4F D5 3E 4C 66 62 A9 10 E5 35 85 39 D9 > >_______________________________________________ >tclug-list mailing list >tclug-list at lists.real-time.com >https://mailman.real-time.com/mailman/listinfo/tclug-list -- Ben Lutgens cell: 612.670.4789 http://www.sistina.com/ Sistina Software Inc. work: 612.379.3951 Code Monkey Support (A.K.A. System Administrator) Key fingerprint = A69A 118D 710B 8EB0 DC3B D912 2F19 311A 02DD 1908 -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 230 bytes Desc: not available Url : http://shadowknight.real-time.com/pipermail/tclug-list/attachments/20001201/b031fe5b/attachment.pgp