On Fri, 1 Dec 2000, Bob Tanner wrote: <snip> > It didn't sink in. > > So, how can you explain to the client that when the physical link is down, no > matter how bad you want to fix it from them, Qwest must be involved and they > must do the fix? Just use the analogy of a phone line and dialup internet access. You're AOL (or something), Qwest is the phone company. If they still don't get it, give THEM the Qwest Tech support phone # and have them try to straighten it out (heh). See how they like it. IT's probably not good customer relations, but it's not your fault they can't get a simple idea. Tony